Privacy Policy – Volta PC Upgrade & Repair

Effective Date: [23 April 2019]

At Volta PC Upgrade & Repair (“we”, “our”, “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the Personal Data Protection Act (PDPA). This Policy applies to all personal data in our possession or control, including data handled by thirdparty service providers on our behalf.

This Policy covers personal data collected when you use our website or engage our services, including laptop repair Singapore, computer repair Singapore, MacBook repair Singapore, data recovery Singapore, laptop screen replacement, and laptop battery replacement.

1. Personal Data We Collect

We may collect personal data you provide directly or through an authorised representative, including:

  • Full Name & mobile number
  • Corporate user with additional information like company name, email, phone, address
  • Device details like brand, model number, serial number, service tag number for repair or upgrade services
  • Passwords or PINs for device testing only if you choose to provide them)
  • Photographs, audio visual information, and other relevant data

2. How We Use Your Personal Data

Your personal data may be used for purposes including:

  • Providing our repair, upgrade, and maintenance services (laptop repair, computer repair, MacBook repair, screen repair, battery replacement, data recovery)
  • Verifying identity
  • Responding to queries, complaints, and feedback
  • Managing our relationship with you
  • Processing payments and credit transactions
  • To improve our services and customer experience.
  • Sending promotional updates, loyalty programs, or newsletters (if you opt in)
  • Compliance with legal obligations, codes of practice, or law enforcement requests
  • Sharing with authorised third party service providers or agents strictly for the above purposes

3. Consent and Withdrawal

  • We collect and use your personal data only with your consent, unless permitted by law.
  • You may withdraw your consent at any time in writing or via email to our Data Protection Officer.
  • Withdrawal may limit our ability to provide certain services. Requests are generally processed within 10 business days.

4. Access and Correction of Personal Data

  • You may request access to or correction of your personal data by contacting our Data Protection Officer.
  • A reasonable fee may apply for access requests.
  • We will respond as soon as reasonably possible, typically within 30 days.

5. Protection of Personal Data

We implement appropriate administrative, physical, and technical safeguards to protect your personal data, including:

  • Encryption and secure storage
  • Up to date antivirus protection
  • Access limited to authorised personnel only

While we strive to protect your data, no method of transmission or electronic storage is completely secure.

6. Accuracy and Retention

  • We rely on the personal data you provide. Please notify us of any updates or corrections.
  • Personal data is retained only as long as necessary for the purposes collected or as required by law.

7. Transfers Outside Singapore

  • We generally do not transfer personal data outside Singapore.
  • If a transfer occurs, we obtain your consent and ensure protection standards are comparable to PDPA requirements.

8. Data Protection Officer

For enquiries or requests regarding your personal data, contact:
Jamie Sim
📞 +65 6950 0452

9. Updates to This Policy

  • We may revise this Privacy Policy from time to time.
  • Your continued use of our services constitutes acceptance of any changes.
  • Check the effective date at the top for the latest version.
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